Refund policy

Returns, Exchanges, and Warranty Policy
Thank you for shopping at World O' Wireless. We stand behind the quality of our products and want you to be completely satisfied with your purchase.
1. 15-Day Return and Exchange Window
  • Eligibility: We accept returns and exchanges within 15 days of your delivery date.
  • Condition: Items must be returned in their original condition, including all original packaging, manuals, inserts, and accessories.
  • Restocking Fees: Open-box or used returns may be subject to a restocking fee of up to 15% depending on the condition of the returned item.
  • Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective. 
2. Return Shipping Responsibility
  • Customer Cost: The customer is solely responsible for all return shipping costs, fees, and packaging materials. Shipping costs from the original purchase are non-refundable.
  • Tracking & Insurance Required: When shipping an item back to us, you must use a trackable shipping service and purchase shipping insurance for the full value of the item. World O' Wireless is not responsible for items that are lost, misdelivered, or damaged during the return transit.
  • Defective Items: If an item arrives physically damaged or functionally defective out of the box, please contact us within 48 hours of delivery, and we will provide a prepaid return label.
3. World O' Wireless Store Warranty
Because World O' Wireless operates as an independent reseller to bring you the best market prices, original manufacturer warranties may not transfer to the end consumer.
To ensure you are fully protected, World O' Wireless provides its own comprehensive warranty coverage on our products:
  • Coverage Period: All items are covered by a [ 15-Day ] hardware warranty starting from the date of delivery.
  • What is Covered: This warranty strictly covers hardware defects, malfunctions, and technical failure under normal use conditions. 
  • What is NOT Covered: This warranty does not cover accidental damage (drops, liquid spills), normal wear and tear, unauthorized repairs, or software modifications. 
  • Our Remedy: If a covered defect arises during the warranty period, we will—at our discretion—either repair the item using new or refurbished parts, replace it with an identical/equivalent product, or issue a store credit. 
3. How to Start a Claim or Return
To initiate a return or file a warranty claim, please contact our support team at info@worldowireless.com with your order number, product details, and a brief description (or photo/video) of the issue. Do not ship items back without a confirmed Return Merchandise Authorization (RMA) number from our team.