Ordering and Returns

If you are not satisfied with your purchase for any reason, you may return it within 7 days for an exchange or refund after pre-approval. A $35 restocking fee will be applied for all phone returns. Special order items, like accessories are not returnable unless defective. Shipping and handling charges are non-refundable.

Original Receipt

The original receipt, gift receipt or packing slip is required for all returns and exchanges. If returning or exchanging an item in a WOW store, a valid photo ID is also required.

Return & Exchange Period

• 7 days for all products
• World O' Wireless reserves the right to deny any return or exchange.

Nonreturnable Items

• Labor, delivery and/or completed WOW support services
• Some prepaid cards, digital subscriptions or services
• Items that are damaged or abused
• Items that are missing accessories such as , cords and cables
• Etched or otherwise personalized items

Return in Person

Avoid shipping charges and receive a refund more quickly by returning your items to any WoW store within the United States.

• Include all original packing materials, manuals and accessories
• Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification:
• US, Canadian or Mexican driver's license
• US state-issued ID
• Canadian province-issued ID
• Matricula Consular
• US military-issued ID
• Passport
• US Laser Visa
• US Permanent Resident Card

Returns by Mail

You can also return online purchases through the mail. To return your online purchase by mail:

1. Pack your return in the original shipping package, if possible.
2. Include the packing slip and return label, and indicate the reason for the return.
3. Include all original packing materials, manuals and accessories.
4. Send your return to:
   3709 N Broadway
   Knoxville, TN 37917

For proof of delivery, we recommend that you return items via UPS or insured USPS.

Refund Method

For online purchases:

Refunds will be credited to the original credit card or PayPal account. Any amounts deducted from a gift card or Pitch In™ card will be credited to the gift card or Pitch In Card used.

Promotional Items and Bundles

When a promotional item is returned, the value of the promotional item will be deducted from the refund amount.

When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and the total bundle discount will be deducted from the refund. For example, if you receive $200 in savings when you purchase a laptop and printer together and you return either item, the $200 bundle savings will be subtracted from your refund.

Returning Mobile Phones & Devices with Plans

When returning a mobile phone or device with a plan, you are responsible for ensuring that your service is canceled with the carrier. If you don't cancel your service, you may incur additional charges from your carrier. All carrier charges are your responsibility.

There are two ways to return your phone or device and cancel your service:

• Return your device to a WoW retail location. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary.
• Tell the phone associate that you want to cancel your service.

Returns Tracking

When you return or exchange an item in store, we require a valid photo ID. Some of the information from your ID will be stored in a secure database used to track returns and exchanges. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days.

Valid forms of ID accepted are: US, Canadian or Mexican Driver's License, US State ID, Canadian Province ID, Matricula Consular, US Military ID, Passport, US Laser Visa, or US Permanent Resident Card.